Contact Us

Use the 24/7 live chat for immediate help. Live chat is the fastest way to resolve session issues, login problems and urgent withdrawal queries. Provide your username and transaction details to get a quick status update.

Withdrawal processing depends on the payment method and verification status. The platform lists a processing window up to 0-72h. Delays can occur if additional documentation is required or if external payment rails take longer to clear.

Include your account username, transaction ID, exact amount, payment method used, and the timestamp of the transaction. Attach screenshots or documents that show the transaction attempt or confirmation to reduce back-and-forth and speed resolution.

Submit a formal complaint through the ticket/email channel so there is an auditable record. Describe the issue, list transaction IDs, provide timelines and include supporting documents. The support team will acknowledge receipt and outline next steps for review.

If you are a high-value player, request priority assistance via live chat and ask to be connected to the team handling larger accounts. Be prepared to provide recent play and transaction details so the team can assess and prioritise your case.

Lizaro Casino operates under the Curaçao Gaming License — GLH-OCCHKTW0712052024. Independent reviews note limited responsible gaming options, low withdrawal limits and a low Safety Index driven by disputed terms and a significant value of withheld winnings in player complaints.